Service Advisor @ Hyundai/Subaru in Rockville in Rockville, MD at Fitzgerald Auto Mall

Date Posted: 7/18/2018

Job Snapshot

Job Description


Fitzgerald Auto Malls in Rockville is seeking an experienced service advisor with high energy, strong sales and great CSI! Don’t pass up this opportunity to work for one of the nation’s most successful and high volume service departments. If you enjoy working in a fast paced environment and have high standard customer service skills –apply today!


You will assist the Service Manager/Director to run the service department efficiently. You will be the front line customer service representative and act as a liaison between the customer and our team of technicians. Resolving customers’ concerns and helping to maintain their vehicle according to factory recommended maintenance schedules is your primary objective.  You will directly control the end result of the customer’s overall service experience and prepare and complete all documentation related to the service transaction. You will be responsible for building strong customer relationships, maintaining team relationships and staying up to date with factory training.


Include, but are not limited, to the following:

  • Strong customer service skills and a desire to provide quality, friendly and professional services to our customers.
  • Scheduling and coordinating service appointments with customers.
  • Listening to the customers’ needs and documenting on repair order using Reynolds software.
  • Advising the customer on the care of their cars and the value of maintaining their vehicle in accordance with manufacturer’s specifications.
  • Check on progress of repair throughout the day. Contact customer regarding any changes in the estimate or promised time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.

Job Requirements


  • Must have experience in the automotive industry
  • Dealer experience preferred but not required
  • Reynolds and Reynolds experience preferred but not required
  • Valid driver's license with good driving history
  • Excellent customer service and communication skills is a must
  • Attention to detail
  • Good organizational and time management skills
  • Ability to multi task
  • Team player

 Our Commitment to you:

  • Very Competitive Pay Plan
  • Comprehensive Insurance and 401K Plan
  • Promotion From Within
  • Honest and Respectful Environment


Fitzgerald Auto Malls is an equal opportunity employer.